CUSTOMER SPOTLIGHT: AUTO FINANCE Customer Spotlight Background Challenge Platinum is a regional auto lender handling hundreds of deals a month via dealerships and servicing thousands of existing customers directly. Platinum needs to collect missing stips, signatures and driver’s licenses from customers to fund new loans. They also need to collect ACH, deferment and third-party authorization forms and signatures from existing customers to service them efficiently. Platinum relied on outdated processes like snail mail, email, faxes, printers and scanners to collect the required forms, signatures and stips. This was slow and inconvenient for dealers and customers, taking a week to fund loans and service customers. This hurt Platinum’s reputation and performance. To remain competitive,

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