Planet Fitness creates a happy, healthy customer experience using feedback Planet Fitness Atlantic Holdings, a leading Planet Fitness franchisee, uncovers the key factors impacting their customer satisfaction—and takes action using SurveyMonkey CX. Collecting and sharing customer feedback was manual and time-consuming Planet Fitness Atlantic Holdings, a leading franchisee within the Planet Fitness system, strives to create a clean, safe, and judgement-free environment for its gym members. Gathering regular customer feedback is integral to attaining one of their top company goals: to deliver legendary customer service to their members at all times. But after the group expanded to include 31 fitness clubs across Florida, New Jersey, and California, the manual feedback processes tha

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