50% of member chats showed positive influence 100% HIPAA compliance in member surveys THE CHALLENGE Understanding members, at scale A complete global fertility solution for today's modern employers, Carrot strives to provide clients and members with high quality care and services in support of their family-forming goals. Employers turn to Carrot for help supporting their employees through the most sensitive journeys of their lives: forming their families, whether through in vitro fertilization (IVF), adoption, or other means. For employees, Carrot provides white glove support and access to experts via its telehealth platform. According to Laura Lee, Product Manager at Carrot, “Carrot not only takes the work of adjudicating claims off of the employer, but we're also working with m

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