Case Study Pfizer Smooths Transition to Long- Term Hybrid Model with NICE CXone Pfizer’s US Trade Group, responsible for supporting trade customers including pharmacies, health care provider offices, long-term care centers, and wholesalers, wanted to improve customer experience through improved efficiency, better training, and smoother support for growing at-home agent hours. NICE CXone helped Pfizer on this journey. CUSTOMER PROFILE ABOUT Pfizer’s global portfolio includes medicines and vaccines as well as many of the world’s best-known consumer health care products. INDUSTRY Pharmaceuticals WEBSITE www.pfizer.com LOCATION Headquartered in New York, NY AGENTS Approximately 100 Pfizer US Trade Group agents using this solution GOALS • Improve customer experience • Improve ag

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