Nice helped a major U.S. retail chain transition from on-prem Avaya ACD to cloud-based Cisco Webex-CCE by providing a cloud recording solution that integrated seamlessly with the new Cisco ACD. This enabled the deployment of CXone Workforce Engagement Management applications—including WFM, QMA, EEM, IA, and PM—offering an advanced hybrid WEM suite. Nice’s technology improved contact center performance, enhanced customer experience, and supported a smooth cloud migration aligned with the company’s operational goals.

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