Hastings Direct accelerated its transition to a cloud-based contact center by implementing NICE CXone with BSL Group, completing deployment in just three months. NICE CXone enabled the insurance provider to enhance productivity and improve operational efficiency while reducing fraudulent customer activity. This rapid cloud adoption supported Hastings Direct’s management of 3.4 million policies and over 3,300 colleagues, helping the company deliver better customer service and streamlined processes in a competitive insurance market.

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