Case Study Pepco Holdings Mobile Apps ©2017 KUBRAThe Situation After a series of devastating storms in 2010, Pepco Holdings, Inc. (PHI) a leading Mid-Atlantic energy delivery company, noticed that more and more of its customers were turning to their mobile devices to access outage and restoration information. “We realized that a full-feature mobile app would be another way to communicate with our customers in real time,” said Walter Stefy, PHI’s customer experience process owner. PHI was already using KUBRA’s Storm CenterTM power outage maps and decided to work with KUBRA to create mobile apps for each of its three operating companies - Pepco, Delmarva Power and Atlantic City Electric - that would provide access to the utilities’ outage maps on mobile devices. “We chose to work with

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