The United Illuminating Company deploys a fully-integrated Business Process Outsourcing (BPO) Solution and gains new efficiencies and cost-savings
The United Illuminating Company deploys a fully-integrated Business Process Outsourcing (BPO) Solution and gains new efficiencies and cost-savings
3 PagesCASE STUDY United Illuminating Company Page 1 of 3 CASE STUDY The United Illuminating Company deploys a fully-integrated Business Process Outsourcing (BPO) Solution and gains new efficiencies and cost-savings. Client Profile • United Illuminating (UI) is a wholly-owned subsidiary of UIL Holdings Corporation. • UI is an electric transmission and distribution utility that serves 17 communities along the coastal Connecticut. • UI territory stretches from Fairfield to North Branford and north to Hamden. • UI provides electricity and energy related services to more than 325,000 customers. The Challenge UI was faced with the challenge of needing to replace their legacy bill print and e-billing systems that no longer offered the abilities to respond to evolving
