Case Study: Hydro One Mobile Apps ©2017 KUBRAThe Challenge Hydro One, the largest electricity transmission and distribution company in Ontario, is dedicated to delivering excellent customer service and committed to continuous enterprise improvements. When customer satisfaction research revealed that customers expected the utility to provide new ways of accessing information about their electricity service, Hydro One worked with KUBRA to build a mobile app for customers to view and track outages affecting their properties. “During an outage, the most important information our customers need is when their power will be back on. By developing a mobile app, we provided our customers with a convenient way to get the information they need when they need it,” said Hydro One Communications

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