DESIGN • TRANSFORM • RUN People network analytics helps improve internal client satisfaction Generatin G SHareD Ser ViCeS imP a Ct Case Study Client Seventeen enterprises and their globally distributed shared services operations industry Multiple industries Business need addressed Maximize the effectiveness of global shared services operations and improve internal client satisfaction Genpact solution Operations Network Analytics (ONA) helped determine the health of the relationship between shared services and the rest of the organizations, helping senior management take specific actions to improve internal client satisfaction Business impact • Customer satisfaction • Adaptation and flexibility • Growth and scalabilityLeaders in a number of shared service organizations wanted

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