The retail industry faces a significant skills gap due to automation and evolving customer preferences. More than 50% of retail activities can be automated, changing the required workforce skills. Retailers must adopt people analytics to identify skill gaps, improve hiring, and develop current employees. This approach can streamline onboarding, increase retention, and enhance productivity through tailored coaching and performance-based rewards. People analytics also supports flexible staffing and the use of temporary workers, ensuring companies can meet both short-term and long-term skill demands in an evolving market.

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