We power the patient-centered healthcare revolution. Pentucket Medical Achieves Average Patient Satisfaction Score of 9.5 out of 10 Pentucket Medical is a multi-specialty group practice with two busy urgent care sites that provide health care services. THE CHALLENGE Scheduling Management and Wait Times In 2013, they were a top-performing practice, but still struggled with patient satisfaction issues, including: • An inability to directly measure wait times • Incorrect wait times estimated by front desk staff • Patients who were unable to manage their own wait experience • Day-to-day fluctuations in wait times THE SOLUTION Converting Online Visitors into Paying Customers Experity Patient Engagement converted visitors to the Pentucket web properties into patients through reser

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