Patient Satisfaction: Improve Patient Experience
Patient Satisfaction: Improve Patient Experience
4 PagesPROBLEM STATEMENT A medical telemetry unit, in a medium-sized hospital, reported HCAHPS percent ratings below the competition for “Overall Unit Rating” and “Would You Recommend This Hospital.” The baseline scores of 9–10 responses on “Overall Unit Rating” were 56% and the percentage of “Definitely Yes” responses for “Would You Recommend This Hospital” was 61%. DEFINE The team defined the project goal to meet or exceed the highest percent
