We power the patient-centered healthcare revolution. BayCare Laboratories Decrease Wait Times by 83 Percent BayCare provides laboratory services at patient service centers located throughout Tampa Bay, ranging from general to specialized testing at both inpatient and outpatient facilities. THE CHALLENGE Scheduling, Management, and Efficiency Before implementing Experity Patient Engagement, BayCare’s customer service center was relying on Outlook to schedule lab reservations, leaving them without a formal scheduling process. They also lacked any wait room management at their blood draw sites, leading to frequent complaints regarding wait times. Because all twelve of BayCare’s urgent care facilities were already using Experity Patient Engagement to manage wait times and improve sch

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