Pensions made easy. Case study TKP Pensions The mission. ‘Pensions made easy’ It is TKP’s mission to simplify the world of pensions both for pension funds and their individual participants. TKP aims to do that by offering the best digital pensions platform. In addition, the pension provider is currently innovating its digital services, e.g. by adding new digital channels for customer contact - but always taking the needs of the end customer as starting point. The challenge. A new channel for fast yet personal service T o improve its service TKP wanted to expand digital communication with pension participants to a new channel, on top of face-to-face or telephone contact. Physical appointments took both the customer and the pension specialist lots of travel time, but telephony

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