Energy Scan: custom energy saving tips via a mobile video call Case study Vattenfall The Challenge. How to save energy? Vattenfall discovered that its customers found it hard to know how to save energy. This was after a study of Dutch consumers’ views on sustainability found that people ‘wanted to use energy more responsibly, but without having to make too big an effort’ (Necker van Naem 2016). So Vattenfall started looking for an easy solution to give clients practical advice on saving energy. The Solution. Energy Scan: personal energy saving tips via video The solution was Vattenfall’s Energy Scan: giving customers practical advice - tailored to their personal situation - on how to save energy at home. T o make this personal advice possible remotely, Vattenfall needed a mob

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