7 criteria for secure & compliant video calls with customers WHITEPAPER The platform for secure video-first Customer Engagement www.24sessions.comWHITEPAPER secure & compliant video calls 01 INTRO T able of contents T able of contents INTRO ? Security & compliance are not nice-to-haves 02 03 05 07 09 12 14 16 19 20 01 ? General security & compliance criteria 02 ? Minimise the risk of phishing 04 ? Manage video call recordings in a GDPR-compliant way 03 ? Prevent hacking & data breaches 05 ? Protect employees’ privacy & personal data 06 ? Assure customers are talking to a verified agent 07 ? Give customers a secure video call experience CONCLUSION ? Security matters. How much is up to you. APPENDIX ? Checklist of criteria for secure and compliant video

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