A healthy balance between physical and video meetings Case study health insurer Helan The mission. Innovate in digital customer communication, efficiently Offering digital service is an important value for Helan. But the health insurer likes to give clients (and employees) the choice between any channel they prefer. For not all clients are comfortable with a digital appointment, or able or willing to come to one of the 40 physical offices. For that reason, Helan was already available to customers 24/7 online via Whatsapp, chatbot and live chat. The challenge. On a quest for the best vendor in video CX It is, however, part of Helan’s digital strategy to keep innovating customer communication. That’s why they were looking to add a new channel to their digital contact channel

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