Case Study

PBZ Card Contact Center Agents Double Their Call Volume Using LIVE by Logos

PBZ Card Contact Center Agents Double Their Call Volume Using LIVE by Logos

Pages 3 Pages

For more information, visit www.dialogic.com Small Logo Medium Logo Large Logo PBZ Card Contact Center Agents Double Their Call Volume Using LIVE by Logos State-of-the-Art Solution Powered by Dialogic ® HMP Software Case Study CASE SUMMARY Challenge The core credit-card business of PBZ Card, a major credit organization in Eastern Europe, was expanding rapidly, as the company began offering many new types of products and services. Because of

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