Case Study
PBZ Card Contact Center Agents Double Their Call Volume Using LIVE by Logos
For more information, visit www.dialogic.com Small Logo Medium Logo Large Logo PBZ Card Contact Center Agents Double Their Call Volume Using LIVE by Logos State-of-the-Art Solution Powered by Dialogic ® HMP Software Case Study CASE SUMMARY Challenge The core credit-card business of PBZ Card, a major credit organization in Eastern Europe, was expanding rapidly, as the company began offering many new types of products and services. Because of