A major retailer faced rising call center fraud, costing millions. Partnering with Pindrop, they deployed a multifactor risk platform and “Negative VoiceID” to detect fraudsters using voice biometrics. In weeks, Pindrop identified 86 fraudsters across 8,906 calls from 6,049 devices, preventing thousands of fraudulent orders. Pindrop detected 22% more fraud with 58% fewer false positives than competitors. The retailer now aims to block fraud proactively, expand protections across businesses, and expects over $10M in fraud loss savings plus $1M in chargeback savings within the first year.

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