Parcelforce Worldwide transforms tracking and reporting with new dashboard By committing to an agile and collaborative approach, Parcelforce Worldwide partnered with Capgemini to deliver parcel-tracking information to its customers more quickly and accurately Overview Client Challenge: Parcelforce Worldwide needed to create a new tracking and reporting dashboard to be able to supply a wide array of tracking information on its website to all of its customers and provide an improved customer experience. Solution: Parcelforce Worldwide partnered with Capgemini to create a new tracking and reporting dashboard that provides its customers with unique and transparent insights into the tracking details with secure access to account information. The customer can drill down 3 leve

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