Parcelforce Worldwide Uses Serenova™ To Improve Email Response Time By Up To 500%
Parcelforce Worldwide Uses Serenova™ To Improve Email Response Time By Up To 500%
2 PagesLiveOps Chat & Email speeds up response time by 500% and dramatically reduces agent time and email volumes with automated replies, consolidation, prioritization, routing, templates and real-time reporting.” PARCELFORCE WORLDWIDE USES SERENOVA™ TO IMPROVE EMAIL RESPONSE TIME BY UP TO 500% With increased competition in the £4 billion UK express parcel marketplace, Parcelforce Worldwide faced pressure to improve the quality of service for
