Banner Health partnered with Sogeti to transform its digital patient experience and application management processes. Aimed at expanding digital access to care, the collaboration improved Banner Health’s infrastructure and streamlined its application-development lifecycle, allowing more efficient operations with fewer incidents. With tools like AppDynamics and Azure Monitor, downtime was minimized, while the digital front door initiative evolved into a full digital-access journey. Benefits included reduced ticket volumes, seamless integration of new applications, and enhanced patient satisfaction, all while maintaining a stable, efficient IT environment.

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