Case Study

Maximizing visibility and minimizing costs with a fully automated dispute management solution

Maximizing visibility and minimizing costs with a fully automated dispute management solution

Pages 2 Pages

A global beverage company collaborated with Capgemini to resolve recurring issues with penalty management that were financially impactful and required frequent manual intervention. Capgemini implemented Business Insightful Services with ADMnext to create a centralized Penalties Dashboard on Power BI. This solution automated the tracking and validation of penalties, significantly enhancing visibility and accuracy while reducing manual errors and intervention. The new system saved 4,000 business hours and improved operational efficiency, allowing analysts to focus more on strategic goals rather than penalty management. The success of this initiative has solidified Capgemini’s role as a valued partner, leading the company to consider expanding the dashboard’s use to other business areas.

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