01 “We realized the need of our customers to receive quick and easily accessible communications and answers on the channels they prefer. We partnered with Linc because of their ability to provide this and drive engagement with our shoppers after a purchase, as well as, help automate basic tasks to lessen the burden on our Customer Service agents. PacSun - Differentiating on Customer Service and Experience Leveraging Linc Global’s Customer Care Automation Platform, PacSun offers proactive SMS notifications on order status and automates returns to enhance their customer care experience. - Doug Pearce , Sr. Manager of Ecommerce and Customer Service. PacSun, a retail clothing brand rooted in the youth-oriented culture and lifestyle of California looked to Linc Global,

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