Orlando Utilities Commission CASE STUDY UTILITIES Key Benefits Significantly improved customer service levels Provision for real-time updates to customer accounts Improved visibility and responsiveness of workload and field resources throughout the company Faster closure of work orders Higher standards of data accuracy and protection Greater productivity and overall operations efficiency cgi.com/utilities © 2014 CGI GROUP INC. he second largest municipal utility in Florida, Orlando Utilities Commission (OUC) provides electric and water services to more than 251,000 customers in Orlando, St. Cloud and parts of Orange and Osceola counties. THE CHALLENGE With the field service technicians working at capacity, OUC tended to dread the storm season becau

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