CASE STUDY Northeast Utilities is a leading energy services company in Northeast U.S. serving the energy needs of 3.6 million customers with revenues of $7.3 billion. The collections systems solution, CACS Enterprise, supports 2.1 million customers. ABOUT CGI Founded in 1976, CGI is one of the world’s largest IT and business consulting services firms. We help clients achieve their goals, including becoming customer-centric digital organizations, through high-end IT and business consulting, systems integration and outsourcing services combined with a unique client proximity model and global center of excellence network. cgi.com © 2019 CGI INC. Northeast Utilities THE CHALLENGE In the United States, New England’s brutal winters cause dramatic peaks in energy c

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