www.interfacing.com 1 San Francisco Public Utilities Commission, USA Interfacing Technologies, Canada 1. EXECUTIVE SUMMARY / ABSTRACT The baby boomer retirement is putting companies productivity and readiness to the test. How quickly and efficiently they rearrange their operations to the genera- tional swap, will set the competitive edge of companies in the next years. Creativi- ty and determination are crucial to overcome the challenge. The San Francisco Public Utilities Commission (SFPUC) implemented a business process manage- ment and workflow solution to drive change efforts across its organizations. The SFPUC deployed innovative ways to cap

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