Orbitz Worldwide: On-the-job learning “levels up” frontline managers.
Orbitz Worldwide: On-the-job learning “levels up” frontline managers.
2 Pages© Franklin Covey Co. All rights reserved. Orbitz Worldwide: On-the-job learning “levels up” frontline managers. Executive Summary At Orbitz Worldwide, helping employees learn and grow is part of the cultural DNA. When an engagement survey revealed that employees craved more opportunities for career development, the HR team knew the solution had to involve frontline managers, and it had to be something they could use on the job. To help these managers build the necessary skills to engage and develop their direct reports, Orbitz partnered with Jhana. Challenge Frontline managers needed additional skills to develop direct reports. The engagement survey made it clear that employees wanted more career-development opportunities than their managers were providing. To Laura Jones, dire
