Monet Software, Inc. 11812 San Vicente Blvd. Suite #605 Los Angeles, CA 90049 USA T el.: +1 310-207-6800 Fax: +1 310-207-2036 www.monetsoftware.com Orange County’s Credit Union (OCCU) faced short-staffing issues and other challenges in its contact center as a result of extremely high traffic. A decision was made to add a workforce optimization solution, but most vendors were unable to provide one with the flexibility and features that OCCU required. The Monet Workforce Optimization suite streamlined and improved forecasting and scheduling, resulting in shorter call times and improved service levels. Monet took the guesswork out of staffing, which allowed OCCU to reassign employees as needed to eliminate coverage gaps. Best of all, it did this while also achieving full ROI in less

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