GECU Increases Productivity and Service Levels with Monet Software Monet Software, Inc. 11812 San Vicente Blvd. Suite #605 Los Angeles, CA 90049 USA T el.: +1 310-207-6800 Fax: +1 310-207-2036 www.monetsoftware.com The opportunity and challenge Increase individual and departmental productivity Service level attainment Decrease agent available time (Idle Time) Improve the accuracy of staffing projections (daily and yearly) Implement a reporting option that integrates with their current CMS system. Reduced IT-investment and admin resources Low implementation service fees Affordable per user license model Technical support for configuration on CMS interface Post-implementation training Available reporting tools Robust yet easy to use interface Level of Workforce Optimization expertise and c

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