Monet Software, Inc. 11812 San Vicente Blvd. Suite #605 Los Angeles, CA 90049 USA T el.: +1 310-207-6800 Fax: +1 310-207-2036 www.monetsoftware.com The Human Services Agency (HSA) of San Francisco staffed with 585 agents selected Monet cloud-based WFM Live to improve forecasting and scheduling. The implementation of Monet Live, Workforce Optimization in the cloud has brought the HSA more visibility, accuracy and transparency on the agents’ schedules. The HSA can build schedules over several months, the accounting of Human Services Agency resources is more accurate and more up to date, and they can determine the number of hours our programs spent in training, or meetings, overtime, calling out sick. This is very useful in calculating shrinkage, planning, forecasting and scheduling

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