This case study details how Patterson Dental, a wholesale dental products distributor, leveraged integrated field service management to transform their operations. Before, the company faced challenges with manual route planning and cumbersome coordination for their hundreds of technicians, leading to inefficiencies and lost time. By implementing SAP Field Service Management, Patterson Dental empowered its technicians, streamlined customer appointment scheduling, and optimized travel time. This strategic shift resulted in every part of the field service process improving, allowing coordinators to connect with customers quickly and technicians to show up on time. Ultimately, this approach helped deliver millions of dollars in value and enabled superior customer service, significantly enhanci

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