© Zensar Technologies Company: Apparels retailer company Headquarters: London, UK Industries: Retail Products and Services: Department stores and retailers Employees: More than 38,000 Total Revenue: $ 3.8 billion Business Benefits • Close to 12,400 Service Cloud users have been successfully leveraging the CRM capabilities. • Increased customer & agent satisfaction with Balance Scorecard of 78% • High degree of alignment with increased Ops Engagement – 100% app availability. • Provided streamlined release and deployment strategies - Release frequency increased by 2X/ yr. • Lower the risk of maintenance with improved alerting and processes & 100% SLA compliance Challenges • Costs and efforts to manage the S

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