Oceanwide Ditches the Pager Mentality with VictorOps’ On-Call Scheduling Oceanwide is a leading property and casualty insurance software vendor which services enterprise clients on a global basis. Its solutions are delivered on SaaS basis and as such it has to deliver 24/7/365 availability and aggressive service levels. When COO, Jonathan Victor and Production Operations Project Manager, Louay Chamma decided to ditch the “pager mentality”, they turned to VictorOps. Here’s how they improved the on-call reality for their team… “Pagers suck, and we knew we could do way better. ” Before VictorOps, we had a pager that would circulate among the team on a weekly basis. If ever there was a reason to escalate during or after business hours, we would email the pager. A constant problem was that depe

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