Bunchball’s Transformation to a Flexible, Con?gurable On-Call Schedule Is it possible to gamify on-call? We didn’t think so until we spoke with Nick Goodman, Director of Platform Engineering at Bunchball. Nick used VictorOps to put developers on-call and got them racing to be the ?rst to ack-back. We talked with Nick, and he told us how it works. “Our front-end devs are really excited when an alert goes o?. ” Production system issues used to be a black box to most people on our team. Only a few developers had any insight whatsoever. Now that we use VictorOps, the entire team is on-call, but in a very ?exible way. Our front-end devs are really excited when an alert goes o? because they want to be the ?rst one to ack it. With VictorOps, our teams provide a high level of service to the organi

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