Case Study
O Telecom Raised Handset Availability Service Levels to 97% in the Warehouse and 96% in Retail Stores
O Telecom Raised Handset Availability Service Levels to 97% in the Warehouse and 96% in Retail Stores
www.toolsgroup.com O2 Telecom – Improved forecast accuracy by 10% – Raised handset availability service levels to 97% in the warehouse and 96% in retail stores – Decreased days of stock by nearly 30% Project & Objectives For leading digital communications company O2 UK, customer service is everything. That means making sure the right products, in the right numbers, are available on demand. Customers expect to have a seamless experience fro