Nuts.com How a Team of CX Nuts Make Customer Interactions Authentic and Efficient The Challenge Nuts.com sought an easily customizable solution designed to support its people-first approach to customer service by facilitating genuine, personal conversations between its agents and customers, while also improving the operational efficiency of its team. The Results • Customizing the platform to route customers based on unique customer needs, automatically deliver proactive support, and provide agents deep customer knowledge on the Kustomer Timeline has enabled Nuts.com to deliver a more personalized customer experience. • Automating time-consuming, inefficient processes and providing agents all customer data in real-time has led to a 20% decrease in Average Handle Time. • Resolving

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