Glovo Delivering Better Customer Service to Millions More Efficiently The Challenge With plans to conduct millions of conversations per month that span 13 languages and three distinct contact types (customers, couriers, and business partners), Glovo required a customer service solution built to help agents deliver more informative support, boost operational efficiency, and scale with its global platform on the rise. The Results • Unified multiple applications into an all-in-one customer service solution that provides agents with the data and context to resolve issues quickly and accurately. • Automatically routed inbound conversations based on native language, contact type, and lifetime order value, ensuring the right agent is always assigned and improving service level attainme

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