HopSkipDrive How a Child Rideshare Service Got its CX Team Where it Needed to Go The Challenge HopSkipDrive needed a solution that could unify its CX data and better coordinate communication with CareDrivers, parents and schools. The Results • HopSkipDrive was able to customize the platform to better handle its three distinct communities: CareDrivers, parents, and schools. • By being able to seamlessly communicate and easily view messages across channels the team was able to resolve issues in one conversation and increase community happiness. • With better insights and more trust in its CX data, such as CSAT and FCR, HopSkipDrive was better able to understand its performance and make better decisions. Customer Since: 2018 Number of Users: 50 Switched From: Zendesk Fav

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