Tecovas How Kustomer’s Seamless Integration With Dialpad Helped This Direct-to-Consumer Brand Deliver Efficient, Personalized Support and Better Agent Experiences The Challenge Tecovas is a direct-to-consumer western boots and accessories brand built on handmade quality products and incredible service. Since the company first launched in 2015, Tecovas heavily invested in customer experience to deliver fast, efficient, and hyper-personalized support at scale. However, as demand grew, their existing support solutions were frustrating both customers and agents alike. Their help desk solution, Zendesk, did not offer a unified view of all customer interactions. Siloed conversations meant that if a customer sent multiple inquiries, different agents responded to the same customer, dri

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