Find out more www.altus.co.uk +44 (0)1225 438020 enquiries@altus.co.uk Case Study: Novia Investment Services: Fine-tuning the outsource engine KEY ACHIEVEMENTS • Modelled 1500 information flows and 250 capabilities • Delivered an A-Z roadmap of change priorities for the platform operation • Improved efficiency by 45% in drawdown processing BACKGROUND When you do something new, it’s always a good idea to get help from someone who’s done it before. So when one large insurer decided to launch a new platform, it made perfect sense to turn to Novia who had been running their own platform for several years. With Novia’s help, the new platform was open for business in just 8 months. Initially envisaged as a slow burner, the early success of the new venture soon convinced No

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