Case Study
Fine-Tuning Performance Management at UPS
towerswatson.com Fine-Tuning Performance Management at UPS Whether enabling an online shopper to reschedule a delivery via Facebook or ensuring the safe shipment of temperature-sensitive vaccines to a remote corner of the globe, the seamless simplicity with which UPS serves its customers belies the complexity of its operations. As it successfully transformed itself from a U.S. package delivery company to a global leader in supply chain