Case Study

Not Winning Business? Try Winning Hearts.

Not Winning Business? Try Winning Hearts.

Pages 1 Pages

Growth Services Six Months and 93,000 New Subscribers: Not Winning Business? Try Winning Hearts. Can you turn around a consistently underperforming sales channel? That was the challenge, brought to us by a high-ranking U.S. cable operator that services over five million customers in 27 states. Click-to-chat and inbound sales conversations were not generating enough new subscribers, and the program’s overall performance had been on a steep d

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