BACKGROUND THE CHALLENGE OPSIFY recently was engaged by an ecommerce retailer to provide sales and service support during their key sales season. They need it quickly. They don’t have accurate WFM data. They need 120 Agents to support multiple channels. Oh...you need to ramp up and back down in just 60 days. Additionally, the agents needed to understand a product that was of extreme importance to the Client’s customers from both an emotional and relationship perspective. We were competing against both in-house and an entrenched incum- bent supplier and only had 45 days to recruit, train, ramp up and perform. Then eciently ramp down. THE APPROACH PHILIPPINES I USA I POLAND I COLOMBIA I SOUTH AFRICA 1 WeWork at Corrigan Square, 1828 Walnut St., Suite 05-125, Kan

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