BACKGROUND THE CHALLENGE Our Client is the leading resource for matching the best real estate agent to a buyer or seller. They apply statistical data analysis and machine learning methods to predict which Real Estate Agents will bring the most experience, expertise and negotiating power to a client’s home transaction. The result: A list of the best agents personalized to your needs. The Client did not have an adequate quality assurance program and therefore no way of providing developmental feedback to sales agents on the quality of customer interac- tions which could be used to drive improvements and results. The Client was looking for a partner to manage a               program and provide analysis and feedback on their sales consultants. They wanted to build a

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