This case study highlights how NexRep, a fully virtual business process outsourcing company, has built and scaled one of the largest cloud-based contact center workforces in the U.S. using the Five9 platform. With more than 1,000 remote agents across 49 states, NexRep relies on Five9 for inbound and outbound calling, intelligent routing, CRM integrations, and workforce flexibility. The platform reduced IT infrastructure costs, shortened training time, and ensured the most qualified agents handled each interaction. NexRep also uses Five9 to rapidly scale operations for large campaigns and emergency telethons, reinforcing a long-term partnership focused on reliability, innovation, and client results.

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