A 16-Year Relationship Built on Trust The Intelligent Cloud Contact Center NexRep Case Study NexRep operates outsourced full- service remote cloud based contact center marketplaces that provide multichannel customer service and direct response sales for hundreds of enterprise companies across multiple industries. Industry Business Process Outsourcing Benefits • 90% retention rate for agents employed for longer than 30 days • Intuitive technology reduces training time and saves money • Call routing ensures the most qualified agents handle each call Five9 Solutions • Agent Desktop Plus • Inbound • Outbound • Technical Account Manager • CRM Integration with Salesforce and Zendesk CEO Teddy Liaw trusts the team at Five9 to get the job done right. In the highly competitive world o

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