This white paper addresses organizations running Cisco on-premises contact centers and evaluating a move to the cloud. It explains why hosted and hybrid approaches fall short compared to true multitenant cloud solutions. The paper outlines Five9’s migration strategy, emphasizing scalability, resilience, AI readiness, and seamless integration with existing UC environments. It highlights risks of delaying migration, including outdated capabilities, rising costs, and poor CX. The paper concludes that moving from Cisco on-premises systems to a cloud-native contact center is a strategic imperative for delivering modern, AI-enabled customer experiences.

Join for free to read