New York Office of International Firm Goes from In-house to Outsourced Operation
New York Office of International Firm Goes from In-house to Outsourced Operation
2 PagesCASE STUDY Mattern 223 Wilmington/ West Chester Pike Suite 104 Chadds Ford, PA 19317 (610) 459-7750 www.matternassoc.com New York Office of International Firm Goes from In-house to Outsourced Operation 1) Transforming as many paper-based processes to digital. 2) Improving efficiencies for tracking and managing back-office services. 3) Bringing current team up to par with current industry best practices and standards. 4) Ensuring the most up to date technology was implemented. 5) If the firm elected to outsource, ensuring the process of bringing the in-house team to an outsourced provider was successful and replicable. Process: Mattern did a complete on-site assessment of the in-house labor, technology, and service offerings at the New York office. This included a review of staffing le
